Over the past two years, V2V’s work has been to define our ADEPT℠
philosophy with our clients, helping them apply these concepts to the
new business of health care. Our sole focus is to foster
transformational, value-driven change because we believe so strongly in
furthering the healing work that takes place in hospitals and medical
clinics throughout the country.
At V2V, the term Value means improving and sustaining a balance
between the wants and needs of all stakeholders and the resources
required to satisfy those needs. And, when we defined what that looked
and felt like, we identified the characteristics of leaders who work
with specific intent to create value and drive sustainability in
critical areas of an organization. It’s helpful to understand how that
looks and plays out across a medical practice.
Application. These critical thinkers work to
understand not only the constructs of your EHR and other electronic
systems, but how to make the best use of them at your organization.
Beyond clinical performance, these leaders are driven toward seamless
integration. They know that when both front and back office functions
work well with clinical operations, the organization puts technology to
good use. A specific productivity is fostered by reducing redundant
workflows and manual work-arounds.
Distinction. Health care is complex industry. Along
with internal systems, your work includes vigilance in guarding your
reputation with both patients and the external community, at large. The
immediacy of social media and instant messaging challenges us both
within and outside the walls of our practice facility. ADEPT leaders
respect the inevitable public recognition that comes with either
outstanding or lackluster care. They understand the value of extending
your brand throughout other communication platforms and encouraging
engaged patients to serve as fellow stewards of your good name.
Effectiveness. There are managers who strive to
connect the high ideals expressed in your mission and values with daily
patient encounters. They work to do such things as reduce variation
across the chain of care and administration. Have you fully embraced
that engagement and outcomes are driven by the consistency of each
encounter? Effectiveness is achieved by ensuring the highest in clinical
quality and service to your key stakeholders: Your patients, your
employees, and the community. And, ADEPT leaders are dedicated to
continuous improvement in all aspects of your organization.
Profitability. Successful financial and clinical
operations are not mutually exclusive. In fact, in the new business of
health care, improving both service effectiveness and operating margins
is imperative to sustainability. For example, the ADEPT leader uses
seasonal slow periods for staff training or specific payor follow-up, as
well as audits to scrutinize such things as contracting and cost
controls. Do your leaders develop partnerships or improved reimbursement
models that benefit your overall performance? ADEPT philosophies are at
work when these things happen at your practice.
Talent. A tremendous amount of effort is focused on
talent acquisition through recruitment. What about onboarding,
organizational development, or interim management? ADEPT leaders focus
as much effort on staff development and retention. Their employee review
sessions are future-focused and help staff achieve annual
organizational goals and objectives, reaping many rewards for your
These types of leaders can thrive-at your organization, it takes just
one thing: specific intent. You and your senior leaders must commitment
to a sustained effort of redefining what constitutes value at your
organization. It takes focused work to transform your practice, but it
is not an unsolvable puzzle.
At V2V, we are change catalysts driving health care innovation. We
are here to help reimagine the business of care to foster sustainable
success in this changing industry. Helping ADEPT℠
leaders to flourish at your organization is about adopting a new
paradigm and evolving your organizational belief structure. The benefits
to your patients, to the livelihood of your clinical and operations
staff members, and to your own success, is worth it.
Are you ready? We can help.